Shipping Policy

Effective Date: December 25, 2024

At SpinSuri, we are committed to delivering your orders in a timely, secure, and efficient manner. This Shipping Policy outlines our shipping procedures, including processing times, shipping options, delivery times, and associated costs. By purchasing products on our website, you agree to the terms and conditions outlined in this policy. Please read the following carefully.

1. Order Processing Time

We aim to process all orders as quickly as possible. Orders placed on our website will be processed within 1-3 business days from the time of purchase. Orders placed on weekends or public holidays will be processed on the next business day. While we strive to meet these timelines, processing times may be extended during high-demand periods or special promotions.

Once your order is processed, you will receive an email confirmation along with tracking details, if available, so you can track your shipment in real time.

2. Shipping Methods and Delivery Times

We offer a range of shipping options depending on your location and delivery requirements. The following are the estimated delivery times for each option:

  • Standard Shipping: Delivery within 5-7 business days (for domestic U.S. orders).
  • Expedited Shipping: Delivery within 2-4 business days (for domestic U.S. orders).
  • Overnight Shipping: Next-day delivery for select locations.
  • International Shipping: Delivery time typically ranges from 7-21 business days, depending on customs clearance and destination country.

Please note that delivery times are estimates and may vary based on factors beyond our control, such as weather conditions, customs delays, or shipping carrier issues.

3. Shipping Rates

Shipping costs are calculated based on the size, weight, and destination of your order. You will be able to view the total shipping cost at checkout before finalizing your purchase.

  • Domestic Shipping (U.S.): Shipping fees are calculated based on the chosen shipping method and delivery address.
  • International Shipping: Shipping fees for international orders are calculated during checkout. Please note that international shipments may also incur customs duties, taxes, and additional fees that are the responsibility of the customer.

We periodically offer special promotions, including free shipping or discounted shipping on certain orders. Be sure to check our website or sign up for our newsletter to stay updated on any current shipping deals.

4. Shipping Restrictions

We currently offer shipping to the following regions:

  • Domestic U.S.: We ship to all 50 states and U.S. territories, including APO/FPO addresses.
  • International Shipping: We offer international shipping to many countries around the world. However, please note that some countries have shipping restrictions or regulations that may affect availability. You will be notified during checkout if we are unable to ship to your address.

Certain shipping methods may not be available for P.O. Box addresses or remote areas. For faster delivery, we recommend using a physical street address.

5. Tracking Your Order

Once your order has been shipped, you will receive an email notification with your tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website. Please allow 24-48 hours for tracking information to be updated after your order has been processed.

If you experience any issues with tracking or if your shipment is delayed, please feel free to contact us, and we will assist you in resolving the issue.

6. Shipping Delays

While we strive to ensure that all orders are delivered on time, shipping delays can occur due to factors beyond our control, such as:

  • Weather-related disruptions
  • High shipping volumes during peak seasons or holidays
  • Carrier delays
  • Customs processing for international shipments

In the event of a delay, we will do our best to keep you informed. However, please note that we cannot guarantee delivery times, and delays caused by external factors or carriers are not the responsibility of SpinSuri.

7. Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged during transit, we are here to help:

  • Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your package. We will assist you with processing a return, replacement, or refund, depending on the circumstances. Please provide photos of the damaged items and packaging for quicker resolution.
  • Lost Packages: If your package is marked as delivered but you have not received it, please contact the carrier directly to inquire about the delivery status. If the carrier cannot locate your package, please contact us, and we will help initiate a claim.

Please note that we are not responsible for packages marked as “delivered” by the carrier but not received by the customer. We recommend tracking your shipment and contacting the carrier promptly if there are any delivery issues.

8. Customs and Import Duties (International Orders)

For international shipments, please be aware that customs duties, taxes, and import fees may apply based on the destination country. These charges are the responsibility of the customer and are not included in the shipping fees or order total.

SpinSuri is not responsible for delays, taxes, or fees imposed by customs authorities in the destination country. We recommend checking with your local customs office for information on potential duties or taxes before placing an international order.

9. Address Accuracy

To ensure timely and accurate delivery, please provide complete and accurate shipping information, including your full name, street address, city, state, ZIP code, and contact phone number.

If you notice any errors in your shipping details after placing the order, please contact us immediately at info@spinsuri.com, and we will make every effort to update your information before your order is shipped. SpinSuri is not responsible for delays or issues caused by incorrect or incomplete addresses.

10. Changes to Shipping Policy

SpinSuri reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date. We recommend reviewing this policy periodically to stay informed of any changes.

By placing an order, you agree to the terms of the current Shipping Policy.

Contact Us

If you have any questions or need assistance with shipping, please don’t hesitate to contact our customer support team: