Return Policy for Spinsuri

Effective Date: December 25, 2024

At Spinsuri, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and simple return policy to ensure you can return or exchange products as needed. Please read this Return Policy carefully to understand the process and eligibility for returns.

1. General Return Guidelines

We accept returns on products that meet the following criteria:

  • Return Period: Returns must be initiated within 30 days from the date of delivery.
  • Condition of Products: All returned products must be in new, unused, and resalable condition. Products must have all original tags, labels, and packaging intact.
  • Non-Returnable Items: Certain items are non-returnable, including:
    • Personalized or custom-made products
    • Final sale or clearance items
    • Gift cards or downloadable products
    • Opened baby care or hygiene products, for health and safety reasons

We reserve the right to refuse returns that do not meet these conditions.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@spinsuri.com or call us at (562) 598-6426 to request a return authorization. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Upon receiving your return request, we will provide you with a return authorization and instructions on how to return the product.
  3. Packaging the Return: Please securely package the item(s) in their original packaging, if possible. If the original packaging is no longer available, use a sturdy box to prevent damage during transit.

3. Return Shipping Costs

  • Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). In such cases, Spinsuri will cover the return shipping costs.
  • Shipping Labels: If your return is due to an error on our part, we will provide you with a pre-paid return shipping label via email.

4. Refund Process

Once we receive your return, we will inspect the product(s) to ensure it meets our return guidelines. If the item(s) are eligible for a return, we will process your refund to the original payment method.

  • Refund Timeframe: Refunds are typically processed within 7-10 business days from the date we receive the returned product(s). Please note that it may take additional time for the refund to appear on your statement, depending on your payment provider.
  • Partial Refunds: If the returned product does not meet our return requirements (e.g., damaged, used, or missing parts), we may issue a partial refund or deny the return.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the same return process and place a new order for the desired item. Unfortunately, we do not offer direct exchanges; a return and new purchase will be necessary.

6. Damaged or Defective Items

We take great care to ensure that our products reach you in perfect condition. However, if you receive a damaged or defective item, please contact us immediately at info@spinsuri.com or (562) 598-6426. Provide us with your order number, photos of the damaged item, and a description of the issue. We will promptly assist you in processing a return or replacement at no additional cost to you.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Once an order is processed and shipped, we are unable to cancel or modify it. If you wish to return the order after receiving it, please follow the return process outlined above.

8. Refunds for International Orders

For international orders, the return process is similar to domestic orders, but please note the following:

  • Customs and Import Fees: If your order is returned due to refusal or non-delivery, you may be responsible for any customs or import duties incurred.
  • Return Shipping Fees: You will be responsible for return shipping costs for international returns unless the product was damaged or incorrectly shipped.

Refunds for international orders are processed in the same way as domestic orders, but please note that the refund amount may be subject to exchange rates or international processing fees.

9. Lost or Stolen Packages

Spinsuri is not responsible for lost or stolen packages once they have been delivered to the provided shipping address. If you believe your package has been lost or stolen, we recommend contacting the carrier directly to file a claim. However, if the item was damaged during shipment, please contact us right away so we can assist with the return process.

10. Terms of Use for Returns

By initiating a return with Spinsuri, you agree to the following terms:

  • You are responsible for following the return process and returning the items within the specified return period.
  • You agree to provide accurate information when initiating the return and during the shipping process.
  • You acknowledge that any fraudulent returns or misuse of our return policy may result in account termination and the loss of return privileges.

11. Contact Us

If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us at: